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GovernX (Pty) Ltd

PAIA Manual

Promotion of Access to Information Act 2 of 2000  |  Last updated: 10 August 2026

1. Introduction

This manual is published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 ("PAIA"). PAIA gives effect to the constitutional right of access to information held by private bodies. This manual describes who GovernX (Pty) Ltd is, what records we hold, and how to request access to those records.

2. Contact Details

DetailInformation
Company nameGovernX (Pty) Ltd
Registration number2026/475655/07
Information OfficerBrandon (Director)
Emailbrandon@governx.co.za
Physical addressSouth Africa

3. The South African Human Rights Commission Guide

The South African Human Rights Commission ("SAHRC") has compiled a guide on how to use PAIA. The guide is available on the SAHRC website at www.sahrc.org.za or by contacting the SAHRC at:

Private Bag 2700, Houghton 2041
Tel: 011 877 3600
Email: paia@sahrc.org.za

4. Records Held

GovernX holds the following categories of records:

4.1 Records Relating to Customers (Agents)

4.2 Internal Business Records

4.3 Records Automatically Generated

5. Records Available Without a PAIA Request

The following information is publicly available without a formal request:

6. How to Request Access to Records

6.1 Prescribed Form

A request for access to records must be made on the prescribed Form C (available from the SAHRC or the Department of Justice). Completed forms must be submitted to the Information Officer at the email address listed in Section 2 above.

6.2 Information Required

Your request must include:

  1. Your full name and contact details
  2. A description of the records you are requesting
  3. Your preferred form of access (copy, inspection, etc.)
  4. The right you are exercising or intend to exercise with the information
  5. If you are requesting records about a third party, evidence of that person's consent or your legal entitlement to the records

6.3 Request Fees

A request fee of R50.00 is payable before a request is processed. Access fees are charged in accordance with the regulations published under PAIA. We will notify you of the applicable fees after receiving your request.

6.4 Processing Time

We will respond to your request within 30 days of receipt, unless an extension is required. We will notify you promptly if an extension is needed.

7. Grounds for Refusal

Access may be refused on grounds including, but not limited to:

8. Complaints and Appeals

If your request is refused, you may appeal the decision to the Information Regulator:

Information Regulator (South Africa)
Website: www.inforegulator.org.za
Email: inforeg@justice.gov.za
Tel: 012 406 4818

9. Updates to This Manual

This manual will be updated as required. The current version is always available at governx.co.za/paia.html.