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1. Introduction
GovernX (Pty) Ltd ("GovernX", "we", "our", "us"), registration number 2026/475655/07, is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and any applicable data protection legislation.
This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use the GovernX AIR platform ("Platform"), including our website, web application, and WhatsApp-based AI assistant.
2. Who We Are
Responsible Party: GovernX (Pty) Ltd
Registration: 2026/475655/07
Email: brandon@governx.co.za
3. Information We Collect
3.1 Information You Provide
- Account information: name, email address, password (stored as a bcrypt hash), WhatsApp number
- Property listings: property address, rent, deposit, features, availability
- Payment information: plan selection and payment status (card details are processed by iKhokha and never stored by us)
- Enterprise enquiries: company name, team size, and contact details submitted via our contact form
3.2 Information Collected Automatically
- IP addresses and access logs for security and abuse prevention
- WhatsApp conversation histories between your AI agent and prospective tenants
- Calendar integration tokens (stored encrypted, used only to sync viewing appointments)
- Usage data such as subscription status and session activity
3.3 Information From Third Parties
- Property listing data scraped from public platforms (e.g. Property24) at your instruction
- Payment confirmation events from iKhokha
4. How We Use Your Information
- To provide and operate the Platform and AI agent services
- To process subscriptions and payments
- To send transactional emails (OTP codes, payment confirmations, renewal reminders)
- To respond to enquiries and support requests
- To improve the Platform and detect abuse
- To comply with legal obligations
5. Sharing of Information
We do not sell your personal information. We share information only with:
- iKhokha – payment processing (subject to their privacy policy)
- Microsoft Azure – cloud infrastructure and email delivery via Azure Communication Services
- WhatsApp / Meta – message delivery via the WhatsApp Business API
- Google / Microsoft – calendar integration (only when you explicitly connect your calendar)
- Law enforcement or regulators – when required by law
6. Data Retention
We retain your personal information for as long as your account is active and for a period of five (5) years thereafter for legal and auditing purposes, unless a shorter period is required by law. Chat histories are retained for 90 days by default.
7. Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Passwords stored as bcrypt hashes (never in plain text)
- JWT-based session tokens with short expiry periods
- Multi-factor authentication (optional, email OTP)
- HTTPS encryption in transit
- Role-based access controls ensuring agents can only access their own data
8. Your Rights Under POPIA
As a data subject, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Object to the processing of your information
- Lodge a complaint with the Information Regulator
To exercise these rights, contact us at brandon@governx.co.za.
9. Cookies
Our website uses session-level storage only. We do not use third-party tracking cookies or advertising pixels.
10. Children
The Platform is intended for business use by adults. We do not knowingly collect personal information from persons under 18 years of age.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or via the Platform. Your continued use of the Platform after any change constitutes acceptance of the updated policy.
12. Contact
For any privacy-related queries or requests, contact our Information Officer:
GovernX (Pty) Ltd
Email: brandon@governx.co.za